Returns Policy - The Perfume Samples

At The Perfume Samples, we are committed to providing our customers with an exceptional fragrance experience. Our returns policy is designed to be transparent, fair, and customer-centric. Please take a moment to review our policy, and feel free to contact our customer service team if you have any questions.

  1. Authenticity Guarantee: We take great pride in offering only original and authentic decanted perfumes sourced directly from reputable suppliers. In the rare event that you believe a product is not genuine, please contact our customer service team immediately. We will initiate a thorough investigation and work swiftly to resolve the issue to your satisfaction.
  2. Returns for Unopened Items: If, for any reason, you are not satisfied with your purchase, we accept returns for unopened and unused items within 30 days of the delivery date. To initiate a return, please contact our customer service team to obtain a return authorization. The item must be in its original packaging, sealed, and in resalable condition. Return shipping costs are the responsibility of the customer.
  3. Returns for Damaged or Defective Items: In the unfortunate event that your decanted perfume arrives damaged or defective, we sincerely apologize for any inconvenience caused. Please contact our customer service team within 7 days of receiving your order. We may request photos of the damaged item and packaging to expedite the resolution process. Depending on the circumstances, we will provide a replacement or issue a refund.
  4. Returns Process: To initiate a return, please follow these steps:
  • Contact our customer service team via email at info@theperfumesamples.co.uk to obtain a return authorisation.
  • Clearly state the reason for the return and provide your order number.
  • Our customer service team will guide you through the return process, including any necessary documentation.
  1. Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account.
  2. Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.
  3. Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on opened or used products. Additionally, samples and promotional items are non-returnable.
  4. Contact Us: For any questions or concerns regarding our returns policy, please contact our customer service team at info@theperfumesamples.co.uk. We are here to assist you and ensure your satisfaction with your fragrance purchase.

At The Perfume Samples, our aim is to provide you with a seamless and enjoyable shopping experience. We appreciate your trust in us and look forward to serving you with the highest standards of quality and customer care.